Application Maintenance Support Lead (CRM) | Contract - Islandwide, SG

Roles & Responsibilities

We are seeking a highly motivated and experienced AMS Lead to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and ongoing enhancement of CRM systems that support core banking operations. This role requires expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore / offshore support teams.

AMS Delivery & Operations

• Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
• Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
• Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.

Client & Stakeholder Management

Team & Vendor Coordination

Continuous Improvement & Enhancements

Job Qualifications :

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Tell employers what skills you have

CRM

Leadership

Dynamics

Customer Engagement

Vendor Coordination

Trend Analysis

Microsoft Dynamics 365

Stakeholder Engagement

Team Leadership

Banking

ITIL

Stakeholder Management

Financial Services

Service Delivery

Customer Service Experience