Senior Manager, Service Operations - SINGAPORE NATIONAL EYE CENTRE PTE LTD
SINGAPORE NATIONAL EYE CENTRE PTE LTDD03 Queenstown, Tiong Bahru, SG13 days ago
Job descriptionResponsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience. Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met. Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department. Establish constructive work cultures contributing to a productive and motivated team. Conduct adequate communications to keep staff updated on organizational changes and work requirements. Focus on development of executives and team leaders. Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making. Degree, preferably in business / healthcare management. 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience. Exceptional leadership / organisation management skills and People Development skills. Demonstrated competencies in problem solving / negotiation / influencing skills. Proven ability to drive and achieve results in a dynamic fast-paced working environment. Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations. Possess an eye for detail and experienced in planning / leading teams in multiple innovative projects to enhance patient experience and operational effectiveness / efficiency.
Roles & Responsibilities
Job Description :
Planning / Operationalizing
- Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.
- Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre’s near to mid-term service excellence goals
Monitoring service Operation indices
Budgeting
Leading Services Delivery
People Development
Advisory Roles
Requirements :
Tell employers what skills you have
Negotiation
Influencing Skills
Healthcare Industry
Management Skills
IT Service Management
Leadership
Healthcare
Assurance
Problem Solving
Service Leadership
Healthcare Management
People Development
PMP
Budgeting
Service Excellence
Directing
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Operation Manager • D03 Queenstown, Tiong Bahru, SG
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