An exciting opportunity has arrived at The Garcha Group,
Singapore's luxury boutique hotel group with four hotels in
Singapore, all of which are franchised under Marriott
International-the world's largest and most prestigious hotel
company.
Marriott
Hotels :
Singapore, Autograph Collection
Reserve Singapore, Autograph Collection
Vagabond Club, a Tribute Portfolio Hotel
Serangoon Club, a Tribute Portfolio
Hotel
Restaurants &
Bars :
(Duxton Reserve)
Isabel Bar, Officers' Mess Polo Bar (Maxwell
Reserve)
Sharab aur Kebab (The Vagabond Club)
(The Serangoon House)
Garcha Group
Benefits :
Marriott hotel, you, your parents or parents-in-law, children,
spouse / domestic partner, and siblings are eligible for discounts on
F&B and room rates in 8,700+ hotels
worldwide
you have access to the "Global Learning + Development" tool which
creates for you personalised learning experiences designed to help
you thrive in your Marriott career journey
Comprehensive health insurance plan with Raffles Insurance with the
option to upgrade at subsidised corporate
rates
meals and beverage (incl. alcoholic) in any of the four Garcha
Group hotels in Singapore
beverage at Garcha Group restaurants and bars and all Marriott
hotels
Your day to
day
Under the general direction
of the Hotel Manager, oversee the activities of the Room Division
to ensure the achievement of established quality, guest service
standards and departmental revenue and profit goals. Adhere to
governmental regulations concerning hotel emergency procedures,
safety, or other compliance requirements, as well as brand
standards and local policies and procedures. Deliver a guest
experience that is unique and brings the brand to
life.
Financial
Returns
implementation
of Rooms Division is carried out and training programs are designed
and implemented to meet needs
probation and formal performance appraisal in line with company
guidelines
and approves leave requests etc. Coaches, counsels, and disciplines
staff, providing constructive feedback to enhance
performance
and maintains good relations
Guest
Experience
positive relationships with all customers and guests in order to
exceed their needs
these needs in order to exceed their
expectations
every interaction with internal and external
customers
current guest focused standards and procedures which are used
effectively for training purposes
front office staff provides guests with prompt service,
professional attention, and personal
recognition
arrival and make time to interact effectively with
guests.
complaints, solicit feedback, and build relationships that drive
continuous improvements in guest satisfaction.
Conduct routine inspections of the front office and public areas
and take immediate actions to correct any
deficiencies.
data is analysed and that plans are developed and implemented to
achieve established goals
appropriate departments all pertinent information related to the
expected arrival and departure of VIP's and other key guests, or
other special guest
needs
People
Direct day-to-day staffing requirements, plan and assign work, and
establish performance and development goals for team
members.
regular feedback to help manage conflict and improve team member
performance
compliance with brand standards, service behaviours, and
governmental regulations.
the tools, training, and equipment to carry out job
duties
through daily communication and coordination with other
departments.
disciplinary, or other staffing / human resources-related actions in
accordance with hotel or company rules and
policies
Responsible
Business
financial transactions to ensure governmental regulations and data
privacy requirements are met
communications point during emergency / crisis situations; develop
and maintain relationships with local fire, police, and emergency
personnel
the hotel and brand in the local community and promote team member
involvement in community outreach efforts Perform other duties as
assigned
duty
yourself and your direct reports
of others to build organization capability for the future and
recognize the advantage diversity brings Identify and develop
talented individuals
the global nature of the business
effectively with colleagues from different viewpoints, cultures,
and countries
activities of Front Office and Housekeeping
operations
operations to ensure guests receive prompt, cordial attention, and
personal recognition
pertinent information between departments within the Division and
directs exchange of information with other departments, notably,
Engineering and Security
Department Heads and General Manager on an ongoing basis to improve
business conduct Assumes overall responsibility for maintaining
presentation standards to ensure facilities and equipment are
clean, in good repair and well maintained
Schedules and regularly conducts routine inspections of areas under
control
conduct, dress, hygiene, uniforms, appearance, and posture of all
front office employees
monthly departmental meetings to include review of procedures and
events which warrant special handling and detailed
information
in-house facilities
inventories for operating equipment and
supplies
to his / her delegate, and other Department heads, all information
likely to be of interest to them
controls the Front Office department operation in the areas of
revenue expenditure, profitable and performance against
budget
Accountability
This is
the top room's division job in a large full-service, luxury,
resort, or major flagship hotel with an extensive range of
facilities and services, demanding competitive pressures, and a
large number of VIP and key guests. Directly and indirectly
supervises a large number of Front Office and Housekeeping
employees.
Manager • Singapore