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Cluster Rooms Division Manager

Cluster Rooms Division Manager

MURRAY PTE. LTD.Singapore
30+ days ago
Job description

An exciting opportunity has arrived at The Garcha Group,

Singapore's luxury boutique hotel group with four hotels in

Singapore, all of which are franchised under Marriott

International-the world's largest and most prestigious hotel

company.

Marriott

Hotels :

  • Duxton Reserve

Singapore, Autograph Collection

  • Maxwell
  • Reserve Singapore, Autograph Collection

  • The
  • Vagabond Club, a Tribute Portfolio Hotel

  • The
  • Serangoon Club, a Tribute Portfolio

    Hotel

    Restaurants &

    Bars :

  • Yellow Pot, Anouska's
  • (Duxton Reserve)

  • Shikar, Cultivate Cafe,
  • Isabel Bar, Officers' Mess Polo Bar (Maxwell

    Reserve)

  • The Whiskey Library & Jazz Club,
  • Sharab aur Kebab (The Vagabond Club)

  • GupShup
  • (The Serangoon House)

    Garcha Group

    Benefits :

  • As an associate of a
  • Marriott hotel, you, your parents or parents-in-law, children,

    spouse / domestic partner, and siblings are eligible for discounts on

    F&B and room rates in 8,700+ hotels

    worldwide

  • As an associate of a Marriott hotel,
  • you have access to the "Global Learning + Development" tool which

    creates for you personalised learning experiences designed to help

    you thrive in your Marriott career journey

    Comprehensive health insurance plan with Raffles Insurance with the

    option to upgrade at subsidised corporate

    rates

  • 2-night yearly staycation including all
  • meals and beverage (incl. alcoholic) in any of the four Garcha

    Group hotels in Singapore

  • 20% off food &
  • beverage at Garcha Group restaurants and bars and all Marriott

    hotels

    Your day to

    day

    Under the general direction

    of the Hotel Manager, oversee the activities of the Room Division

    to ensure the achievement of established quality, guest service

    standards and departmental revenue and profit goals. Adhere to

    governmental regulations concerning hotel emergency procedures,

    safety, or other compliance requirements, as well as brand

    standards and local policies and procedures. Deliver a guest

    experience that is unique and brings the brand to

    life.

    Financial

    Returns

  • Oversees their
  • implementation

  • Ensures training needs analysis
  • of Rooms Division is carried out and training programs are designed

    and implemented to meet needs

  • Conducts
  • probation and formal performance appraisal in line with company

    guidelines

  • Maintains up to date staff records
  • and approves leave requests etc. Coaches, counsels, and disciplines

    staff, providing constructive feedback to enhance

    performance

  • Regularly communicates with staff
  • and maintains good relations

    Guest

    Experience

  • Build and maintain
  • positive relationships with all customers and guests in order to

    exceed their needs

  • Take action to address
  • these needs in order to exceed their

    expectations

  • Create a positive hotel image in
  • every interaction with internal and external

    customers

  • Ensure your direct reports have
  • current guest focused standards and procedures which are used

    effectively for training purposes

  • Ensure all
  • front office staff provides guests with prompt service,

    professional attention, and personal

    recognition

  • Ensure guests are greeted upon
  • arrival and make time to interact effectively with

    guests.

  • Respond appropriately to guest
  • complaints, solicit feedback, and build relationships that drive

    continuous improvements in guest satisfaction.

    Conduct routine inspections of the front office and public areas

    and take immediate actions to correct any

    deficiencies.

  • Ensure that guest satisfaction
  • data is analysed and that plans are developed and implemented to

    achieve established goals

  • Communicate to
  • appropriate departments all pertinent information related to the

    expected arrival and departure of VIP's and other key guests, or

    other special guest

    needs

    People

    Direct day-to-day staffing requirements, plan and assign work, and

    establish performance and development goals for team

    members.

  • Provide mentoring, coaching and
  • regular feedback to help manage conflict and improve team member

    performance

  • Educate and train team members in
  • compliance with brand standards, service behaviours, and

    governmental regulations.

  • Ensure staffs have
  • the tools, training, and equipment to carry out job

    duties

  • Promote teamwork and quality service
  • through daily communication and coordination with other

    departments.

  • Recommend and / or initiate salary,
  • disciplinary, or other staffing / human resources-related actions in

    accordance with hotel or company rules and

    policies

    Responsible

    Business

  • Regularly audit all
  • financial transactions to ensure governmental regulations and data

    privacy requirements are met

  • Act as a central
  • communications point during emergency / crisis situations; develop

    and maintain relationships with local fire, police, and emergency

    personnel

  • Develop awareness and reputation of
  • the hotel and brand in the local community and promote team member

    involvement in community outreach efforts Perform other duties as

    assigned

  • May also serve as manager on
  • duty

  • Recognize and develop the potential of
  • yourself and your direct reports

  • Use strengths
  • of others to build organization capability for the future and

    recognize the advantage diversity brings Identify and develop

    talented individuals

  • Understand and consider
  • the global nature of the business

  • Work
  • effectively with colleagues from different viewpoints, cultures,

    and countries

  • Supervises the overall
  • activities of Front Office and Housekeeping

    operations

  • Monitors the personnel of these
  • operations to ensure guests receive prompt, cordial attention, and

    personal recognition

  • Coordinates exchange of
  • pertinent information between departments within the Division and

    directs exchange of information with other departments, notably,

    Engineering and Security

  • Consults with
  • Department Heads and General Manager on an ongoing basis to improve

    business conduct Assumes overall responsibility for maintaining

    presentation standards to ensure facilities and equipment are

    clean, in good repair and well maintained

    Schedules and regularly conducts routine inspections of areas under

    control

  • Maintains appropriate standards of
  • conduct, dress, hygiene, uniforms, appearance, and posture of all

    front office employees

  • Conducts comprehensive
  • monthly departmental meetings to include review of procedures and

    events which warrant special handling and detailed

    information

  • Promotes Inter-hotel sales and
  • in-house facilities

  • Monitors and controls the
  • inventories for operating equipment and

    supplies

  • Communicates to the General Manager
  • to his / her delegate, and other Department heads, all information

    likely to be of interest to them

  • Monitors and
  • controls the Front Office department operation in the areas of

    revenue expenditure, profitable and performance against

    budget

    Accountability

    This is

    the top room's division job in a large full-service, luxury,

    resort, or major flagship hotel with an extensive range of

    facilities and services, demanding competitive pressures, and a

    large number of VIP and key guests. Directly and indirectly

    supervises a large number of Front Office and Housekeeping

    employees.

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