Assistant Restaurant Manager

Job Description &

Requirements

Key

Responsibilities

Greet

guests upon arrival and ensure they are comfortable throughout

their visit

Assist guests in making

reservations or seating arrangements through email, phone call and

reservation system

Provide comprehensive

information about the restaurant's menu, specials, and

promotions

Develop and implement innovative

guest service standards and initiatives to ensure guest

satisfaction and loyalty, including guest recognition programs and

surprise-and-delight experiences

Collaborate

with other departments to ensure seamless operations and

exceptional guest experiences, including amenities and services

such as private dining, special dietary requirements, and

personalized dining experiences

Monitor guest

feedback and respond to complaints or concerns promptly and

effectively in a professional manner, including escalated

issues

Develop and conduct training plans for

junior members of the guest relations

team

Who we are

looking for : At least

3 years of experience in a similar role in the F&B / Hospitality

industry with a proven track record of success in managing guest

experience

Strong communication and

problem-solving skills

Attention to

detail

Positive and friendly

attitude

Ability to work in a fast-paced

environment

Be bold, have a never-say-die

attitude

• Team player

Pushing boundaries and venturing into the

unknown

Grabbing the bull by its horns, taking

challenges head on and not back away