IT System Engineer #IJF

Roles & Responsibilities

Responsibility

• Respond to end-user tickets via Freshdesk, resolving issues with Dell PCs, MacBook Pro, iPads, Windows (10 / 11 Pro), macOS, and applications such as Microsoft 365, Zoom, Teams, and Google Chrome.
• Troubleshoot basic hardware, software, and connectivity issues
• Handle escalated issues for Dell physical servers, Hyper-V VMs (~10), Synology NAS, and network infrastructure (Aruba InstantOn switches, Ruckus wireless, Sophos XGS / FortiGate firewalls).
• Diagnose and resolve complex issues on Windows Server (2016 / 2019 / 2022) and Linux, ensuring system stability.
• Configure and troubleshoot site-to-site IPsec VPNs, SSL VPNs, and network connectivity.
• Manage Active Directory, Group Policies, and Hyper-V virtualization environments for optimal performance.
• Administer Synology NAS, Veeam Backup & Replication 12, Backblaze, and Synology Active Backup for Business (ABB) for server and PC backups.
• Monitor network and system performance, ensuring uptime and proactive issue resolution.
• Assist in deploying new hardware (e.g., Dell servers, Sophos / FortiGate firewalls) and software upgrades (e.g., Microsoft 365, SharePoint Online).
• Any other adhoc duties as assigned.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Interested applicants, please Email , and look for

Jensen Fang Lifa

jensenfang@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number : R2197080

We regret that only shortlisted candidates will be contacted.

Tell employers what skills you have

Switches

Troubleshooting

Active Directory

Powershell

Administration

IT Operations

Veeam Backup

Windows Server

Service Desk

Application Support

Networking

Operating Systems

Windows

System Administration

Routers

ITIL

Virtualization

Linux

Firewalls

Technical Support