Roles & Responsibilities
The Opportunity
- This is an exciting opportunity to work for one of the leading banks.
- It is an opportunity for an experienced Customer Service Officer to join their team
The Job
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.Ability to understand customers’ needs and provide appropriate solutions and attentionIdentify cross-sell opportunities during customer interactionConsistently deliver excellent quality service to our customers to achieve total customer satisfactionSolicit customers’ feedback and identify problem trends for improvement actionsThe Talent
No experience requiredPrior experience in call centres or customer service is highly preferredComfortable to be in a call centre roleCommitted and focusedStrong communication skillsAdaptable and a fast learnerStrong customer centricityNext Steps
Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.comEmail Topic : Customer Service OfficerOnly shortlisted candidates will be contactedWu Yue Shan
EA License No : 91C2918
Personnel Registration Number : R25138923
Tell employers what skills you have
Customer Service Oriented
Microsoft Office
Customer Interaction
Interpersonal Skills
Administration
Adaptable
Good Communication Skills
Communication Skills
Banking
Customer Satisfaction
Microsoft Word
Customer Service
Customer Service Experience
Call Center