Customer Service (Call Centre) (12 months contract) #NKC - Islandwide, SG

Roles & Responsibilities

• Respond to enquiries and requests from emails, mail, and fax within the expected time.
• Handle and resolve issues from policyholders, distribution representatives, and business partners about insurance.
• Review and manage appeals, feedback, and minor complaints from all distribution channels.
• Provide excellent customer service.
• Complete ad-hoc tasks assigned by the Section Head.
• Take responsibility for identifying and managing business and compliance risks.
• Stay informed about industry rules, risks, and new technologies to protect the company.
• Report any concerns or risks and share best risk management practices.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No : R25136207)

Recruit Express Pte Ltd (EA : 99C4599)

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

Inventory

Risk Management

Administration

Adaptability

Compliance

Good Communication Skills

Appeals

Customer Satisfaction

Team Player

Customer Service

Customer Service Experience