Store Manager

The Store Manager is responsible for the overall store

management by efficiently leading a team and ensure smooth

operations to optimize sales and deliver outstanding customer

service. Be an ambassador of Sephora and embrace working in a fast

paced

environment.

Responsibilities : (1)

People Management

Recruit &

Retention

Involved in the recruitment

of store team together with HR department

Maintain employee turnover and

absenteeism

Train and

Develop

Ensure all new joiners are

well-trained and integrated into the environment

Work with Training department on training plans and

objectives for the store team

Coordinate

training schedules and follow up with Training

department

Develop the store team individual

career path

Performance

Management

Work with Country Manager

on individual and store objectives / KPIs

Conduct annual, half yearly and quarterly individual

performance review with the Store team

Provide

constructive feedback and constantly provide coaching to the team

for improvement

Propose internal promotions

and transfers when

necessary

Organize and

Animate

Conduct the store team

briefing every shift

Plan a well-organized

store roster according to daily traffic and sales trend, optimizing

the team resources

Ensure that the team's

grooming and behavior are according to the store's SOP

Work with HR department on any disciplinary

issue

Demonstrate the Sephora DNA to inspire

and motivate the team

Create a positive and

exciting environment with great team

spirit

(2) Sales

Management

Drive

Sales

Responsible for daily store

operations, achieving store sales and profitability and ensuring

every customer receives great service experience

Set and communicate the KPIs to the team during the daily

briefing

Communicate to the team on hourly

sales achievements and take prompt action to achieve final goal

when necessary

Communicate and ensure that the

team is aware of all the brand promotions mechanics and

incentives

Ensure that complimentary gift

wrapping services are introduced, key product launches and

initiatives are fully supported

Be

operationally hands-on, working with the team on the sales floor to

achieve KPIs set

Optimize Store

Profitability

Keep abreast of direct

competitors' promotional activities and propose action plan to the

Country Manager

Analyze the sales, KPIs,

store's activity and propose action plan on a weekly and monthly

basis

Be accountable for cost

management

Monitor the store Profit and Loss

closely

Customer

Service

Build and nurture a strong

relationship with loyal customers

Constantly

focus on new members recruitment (CRM) to achieve the KPIs

set

Coordinate with HQ CRM team to ensure

smooth implementation of Sephora's CRM operations and

policies

Manage and resolve any customer's

feedback

Ensure that the every team member is

trained on Mystery Shopper standard and the standard is practised

consistently

Maintain a high level of

motivation and ensure the team is dedicated to offer the best

customer

service

Merchandising

Ensure that the store is in good condition i.e. shelves

are replenished, fixtures are clean, testers and prices are present

in good condition

Ensure that the

merchandising guidelines and planograms are followed according to

the Merchandising Book and

requirements

Stock

Management

Monitor the stock

inventory process to minimize shrinkage and accuracy in stock

management; stock room is according to Sephora's guidelines and

standards

Liaise with Supply Chain team on any

stock issue

Cash & Till

Management

Train staff and enforce

Sephora's cash handling and shortage prevention

procedures

Ensure that store funds and

deposits are maintained in accordance with Sephora's

policies

(3)

Others

Ensure

communication within Weekly Action Box is disseminated to the team

and required actions are implemented and follow through

Ensure store compliance with Sephora's audit processes

and requirements

Any other ad hoc duties

assigned

We would love

to hear from you if you are someone

with...

6 years'

experience in store operations or sales management of which 3 years

in leading and developing a team

Experience in

retail, FMCG or hospitality industry is preferred

• Good analytical skills with an eye for detail
• Proven leadership skills

Strong

interpersonal communication skills

Service

oriented with great passion for retail industry