Service Crew Leader

Roles & Responsibilities

About Us :

ChefLam's is a modern Sichuan restaurant that blends traditional flavors with contemporary culinary techniques. Founded in 2009, we are dedicated to preserving and innovating Sichuan culinary culture while offering an exceptional dining experience to our guests. We are opening our first outlet in Singapore at Guoco Tower!

Job Description

The Service Team Leader will oversee the front-of-house operations, including customer service, staff management, and overall guest satisfaction. The ideal candidate will have extensive experience in managing a restaurant’s front of house and a passion for delivering excellent customer service.

Responsibilities

• Supports the Service Manager to ensure the smooth service operations of the Restaurant
• Assist in managing daily front-of-house operations.
• Train, supervise, and schedule front-of-house staff. Assist Service Manager in preparing staffing / sales reports.
• Handle guest inquiries, reservations, and complaints promptly and professionally.
• Ensure adherence to service standards, health, and safety regulations.
• Collaborate with the kitchen and management team to enhance the overall dining experience.
• Assist in developing promotions and marketing initiatives.

Qualifications

What We Offer :

Tell employers what skills you have

Forecasting

Management Skills

Reserves

Chinese

Mandarin Chinese

Spa

Sanitation

Inventory Control

Flavors

Cashiering

Team Lead

Team Leader

Resource Management

Articulate

Customer Service

Staff Management

Employee Relations

Professional Services