Call Centre & Customer Service 1,446

Job Title

Customer Service Representative (11-month contract) – Monday to Friday, 9 : 00 AM – 6 : 00 PM

Key Responsibilities

• Attend to bookings and requests.
• Report revenue statistics and occupancy rate; ensure daily smooth operations of Check‑In Reception.
• Handle customer enquiries, build relationships, support campaigns, manage CRM records, and enhance service quality through feedback and reports.
• Serve as first point of contact, ensuring seamless and professional experience across all service touchpoints.
• Process escalated feedback and complaints from customers, policyholders, regulators, and social media; coordinate investigations with relevant stakeholders; review findings and recommend service resolutions to management.
• Input enquiry details into CMS to maintain updated prospective member records.
• Respond to customer inquiries, service requests, and complaints, ensuring timely resolution and follow‑up.

Qualifications & Skills

Self‑motivated with a resilient, determined, and fastidious attitude when answering calls; ability to work effectively in a self‑motivated, rewarding environment.

Experience in customer service, technical support, or a front‑desk / Reception role.

Proficiency in managing CRM systems and handling high‑volume customer inquiries.

Benefits

Working Conditions

Full‑time 5‑day work week; office hours Monday to Friday, 9 : 00 AM – 6 : 00 PM; additional hours may be required during high‑traffic periods.

Apply

If you are passionate about customer service and want to contribute to a mission‑driven organization, please apply via the provided link.

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