CUSTOMER SERVICE MANAGER

Roles & Responsibilities

Job Description & Requirements

Job Responsibilitie

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.
• Receive and process customer order by generating commercial Invoice & Packing List (CIPL).
• Checking daily order in SAP.
• Request freight / Insurance cost.
• Checking accuracy of shipping documents, key in all orders received with follow up.
• Application of Certificate of Origin.
• Application for Marine Insurance Certificate.
• LC order & Delivery Against Duty Paid Order (DADP).
• Arranging for Courier Services.
• e-filing of all shipping documents in the system.
• Submit monthly report.
• Arrange for collection of cargoes / trucking of container

Requirements

Tell employers what skills you have

Customer Service Oriented

Quality Management

Stress

ERP

Transparency

Adaptable

Good Communication Skills

Microsoft Word

Customer Service

Customer Orientation

Able To Work Independently

Hospitality