Retail Manager (East Location)

Working

Summary : 5 days

including weekends

3 shifts (based on

roster) : 6 : 50am - 4 : 35pm

10am -

7 : 45pm

1 : 15pm - 11pm

Location : Changi

Airport

Job

Description : Lead and

manage 30-50 staff in daily store operations across terminals,

ensuring sales, service, security, and SOP compliance.

Conduct daily store visits and audits to drive

operational efficiency and improvements.

Develop, update, and enforce SOPs through regular

internal audits and best practice adoption.

Handle customer inquiries, feedback, and complaints with

effective service recovery.

Plan, implement,

and conduct staff training, onboarding, and competency

assessments.

Manage staff rosters, leave

administration, and overall resource optimization.

Oversee daily sales reconciliation, reporting, and

conduct spot checks on cash handling.

Maintain

strong relationships with clients, airport partners, and support

management

directives.

Requirements :

Minimum 5 years of supervisory experience in airport

terminal operations.

Able to work on Shift

Duty.

Please submit your updated

resume in MS Word format by clicking the QUICK APPLY

button.

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Kellyn Lim Cheng Yen

Registration

Number : R21103033

AlwaysHired Pte Ltd

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