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L2 IT Support Engineer (Ref 25090) - JOBLINE RESOURCES PTE. LTD.
JOBLINE RESOURCES PTE. LTD.Islandwide, SG12 days ago
Job descriptionDiploma or Degree holder of an IT related course At least 1 year experience as a software tester or as applications technical support staff. Good computer skills, including use of Microsoft Office and Microsoft Excel Good command of written and spoken English Self-driven and demonstrate willingness to learn Have a passion for troubleshooting to provide solution to the users Possesses MS Dynamics CRM knowledge is an added advantage
Roles & Responsibilities
Responsibilities
- Handle incoming support cases and track using incident tracking software
- Follow up on support tickets proactively till closure within the defined SLA
- Provide level 2 application support to service desk using email and phone
- Create test cases for bug fixes and / or system enhancements
- Liaise with developers and end users during the testing process to ensure all test cases passed
- Perform any other administration and operational work as required by supervisor
Requirements
Licence no : 12C6060
Tell employers what skills you have
CRM
Troubleshooting
Microsoft Office
Microsoft Excel
Dynamics
Administration
Test Cases
Service Desk
Application Support
Testing Process
Technical Support
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It Support Engineer • Islandwide, SG
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