Customer Service (bank) #HMS - Islandwide, SG

Roles & Responsibilities

Customer Service (bank)

9am to 6pm (Mondays to Fridays)

Up to $5,000

1 year contract

• Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
• Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.
• Engage with customers through various channels (phone, face-to-face, email) to gather information, understand concerns, and provide solutions.
• Maintain a professional and empathetic demeanour while handling difficult situations.
• Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.
• Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.
• Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions.
• Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License : R1331820

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

Healthcare

Administration

Credit Cards

Compliance

Freight

Communication Skills

Banking

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience