Senior Business Development Manager, Priority Banking - Islandwide, SG

Roles & Responsibilities

RESPONSIBILITIES

Strategy

• Elevate Client experience as a competitive advantage.
• Take personal ownership and responsibility in driving a strong client obsession culture, inspiring and motivating others to consistently live up to the Bank’s Service Promise to deliver Friendly, Accurate and Fast Service.
• Champion service agenda and digitisation strategy towards achieving best-in-class in client experience.
• Introduce / enhance products or segments that are innovative and disruptive, meeting client needs and delighting clients.
• Drive a strong service culture supporting the strategic direction on improving client experience (CE), Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints and where required, staff consequence management should be applied.
• Support all CPBB service agenda and digitisation strategy towards achieving best-in-class and beyond in client experience and NPS ratings of segments, products, channels, RM service and Business Banking.
• Accelerate growth of qualified affluent clients and affluent WM activity
• Improve success rate of cross-segment referrals - One Bank approach

Business

The role holder is primarily responsible for the pro-active acquisition of new to bank Priority Sign Ups Sales emphasis will be mainly sourcing for individual customers with Priority Sign Ups potential. Candidates will also be required to provide wider range of retail and priority products such as unsecured card – Priority Banking Visa Infinite card and Insurance to targeted segments.

Processes

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Key Stakeholders

Other Responsibilities

Embed Here for good and Group’s brand and values in Singapore Client Acquisition Priority Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

Role Specific Technical Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com / careers

Tell employers what skills you have

Negotiation

Charter

Assertive

Due Diligence

Tolerance

Risk Management

Strategy

TCF

Banking

Finance

Assertiveness

Senior Stakeholder Management

Oral & Written Communication Skills