Guest Room Team Leader

Position summary

statement : The incumbent is

responsible for meeting guest satisfaction by maintaining guest

rooms and surrounding areas by ensuring that rooms are clean and

ready for check-in. They will train and guide the Room Attendant's

under their section to ensure that they meet the hotel's standards

in providing guest satisfaction and cleanliness. This will include

the rooms and public areas of the

hotel.

Primary

Responsibilities : a) To take

charge daily operations and be on top of the day's rooms situation.

This includes today's assignment of rooms, VIP arrivals, PM

projects, traces, OS and OO rooms, room changes, extension of stays

and all guest request sent through HOTSOS.

b)

Daily assignment of rooms to Room Attendants. Ensure that all rooms

are assigned out to room attendants to be checked and clean for the

day.

c) Inspection of rooms. Ensure that all

departure rooms are cleaned for that day has been checked and

inspected before Front Office is able to check in the guest to the

room. Room cleaning standard has to be in line with hotel's

standards.

d) Should the Room Attendant's room

cleaning fail to meet the hotel's standard, the housekeeping

supervisor is to counsel and train the room attendant on the

respective points to improve.

e) Periodically

raise an Inspection Room Checklist to check and grade the Room

Attendant's room cleaning against the hotel's

standard.

f) Routinely check room attendant

cleaning's equipment to ensure that the equipment is kept and

operationally ready for room cleaning. This includes all the

chemicals needed and that safety standards are adhered

to.

g) Check room attendant's room cleaning

report at the end of shift and ensure that all rooms has been

cleaned as well as updated in the system to reflect the room status

after room as been cleaned or inspected.

h) To

check and ensure that the PM rooms for the day has been completed.

Room is to checked once Engineering has completed the PM works in

the room. Room is to be free of defects and assigned to a room

attendant to perform a thorough cleaning for the

room.

i) Issue master key cards and pagers to

Room Attendant, Houseman / Housemaid and Public Area Attendant. Check

all master key cards at start of shift before they are issued and

end of shift for the return of key cards.

j)

Ensure that Room Attendant raise a service order in HOTSOS whenever

a lost item has been found in the room. Each service order is to be

check and cross-check with the items that the Room Attendant brings

down at the end of a shift and updated in

HOTSOS.

k) Ensure that the Room Attendants

pantries are clean and neat as well that the guest corridors are

cleaned and vacuumed before the end of their

shift.

l) Ensure that the daily public Area

Schedule is correct with corresponding job tasks / projects for the

day and that the Public Area Attendants are present on

shift

m) Ensure that public areas of the hotel

(Ballrooms, toilets, walkways, carpark, lobby, driveway and

restaurants) are clean, stain-free and in line with hotel

standards.

n) To report all defects in the

public areas of the hotel and ensure that the job is done and the

area is cleaned. Ensure that public area attendants are train on

how to identify defects and report them

promptly.

o) Ensure the public areas maintenance

project are done promptly according to the schedule. Ensure that

public areas machineries are well maintained for project works. To

train public areas on how to use cleaning

machineries.

p) Ensure that guest laundry has

been returned by contractor at the end of the day and that they

have been sent back to the guest rooms.

q) To

learn and understand how to post and charge guest laundries in the

system.