Inside Sales Manager - WOLTERS KLUWER SINGAPORE PTE. LTD.

Roles & Responsibilities

As the Inside Sales Manager , you will build and lead a high-performing Inside Sales team responsible for generating qualified pipeline through both inbound lead qualification and structured outbound outreach.

This is a full-time permanent position, based in Shenton Way, Singapore (hybrid working, working from home 3 days per week).

ABOUT THE ROLE

• Lead, coach, and grow the Inside Sales team to consistently achieve and exceed qualified pipeline targets and KPIs.
• Work with the global COE and localize best practise inbound qualification workflows and outbound prospecting strategies.
• Collaborate closely with Marketing to optimize inbound lead flow, MQL handling, and campaign alignment.
• Partner with Sales to ensure a smooth and effective lead handoff process, with clear qualification criteria and feedback loops.
• Own and continuously refine outreach cadences, messaging, objection handling, and tool usage.
• Monitor team performance and pipeline contribution using key metrics (e.g., SALs, SQLs, conversion rates, response rates).
• Manage the team’s day-to-day operations, including performance tracking, CRM hygiene, and pipeline forecasting.
• Provide coaching and training to Inside Sales reps to strengthen discovery, product knowledge, and consultative selling skills.
• Report regularly to senior leadership on team performance, pipeline trends, and areas for improvement.

ABOUT YOU

Tell employers what skills you have

CRM

Lead Generation

Forecasting

Management Skills

Sales

Leadership

Verbal Communication

outbound sales

B2B lead generation

Develop sales strategies

B2B

Selling Skills

New Business Development

SaaS

Lead Generation strategies

Inbound Lead Generation

Stakeholder Management

Sourcing