Mailroom Manager (Office Service Lead)

Roles & Responsibilities

Purpose of Role :

The Office Services Lead is hands on direction of staff and a variety of services. Facilitate and promote professional development of staff; ensure that all policies and procedures are adhered to and communicate with the Client Services Manager as appropriate.

Key Responsibilities :

• Document filings, data entry, record keeping, procurement of office stationery, equipment maintenance, meeting room set up.
• Manage and deploy overflow / temporary staff, ensuring site is adequately staffed at all times.
• Maintain and check all equipment on site, work closely with vendors for trouble shooting.
• Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction.
• Assure highest customer service standards and customer communication.
• Develop process improvements and identify opportunities for service enhancement.
• Lead departmental meetings, enforce company policies to ensure smooth running of operations.
• Understand and enforce company and site policies and procedures.
• Promote a positive, cohesive attitude within the department and across departments, as appropriate.
• Develop, document, and implement process improvements.
• Maintain confidentiality and always exhibit professional decorum.
• Provide mail services, i.e. franking of outgoing mails, sorting and collection, distribution of incoming mails to different departments
• Assist in ad-hoc duties as required.

Key Requirements :

Tell employers what skills you have

Print

Leadership

Print Server

Printers

Problem Solving

Administration

Mailroom

Procurement

Attention to Detail

admin work

admin support

Communication Skills

admin duties

Office Software

Administrative Support

Banking

Team Leader

Team Player

Customer Service

Customer Communication