Management Executive - KAFFE GLOBAL PTE. LTD.

Roles & Responsibilities

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

Tell employers what skills you have

Negotiation

Account Management

Strategic Planning

Microsoft Office

Microsoft Excel

Quality Management

Interpersonal Skills

Strategy

Writing

Administrative Support

Customer Service

Business Development

Able To Work Independently

Facilities Management