Concierge & Membership Executive

Roles & Responsibilities

📞 Working location : Central

📞Must be able to commit shift duties

📞Experience in dealing with high net worth clients

Seeking a Membership Executive to manage member services, reservations, and events while delivering premium customer experiences in a luxury environment.

Job Duties

• Process new membership applications, update records, and ensure compliance with policies while safeguarding confidentiality.
• Communicate with members on policies, events, promotions, and offerings through newsletters, invitations, and reminders.
• Assist members with special requests, including reservations, private events, and tailored recommendations.
• Address member concerns and feedback with professionalism, ensuring timely and satisfactory resolutions.
• Manage membership fee collection, process payments, and maintain accurate financial records.
• Promote member-exclusive events and engagement initiatives through targeted communications.
• Identify opportunities to enhance the member experience and encourage participation in club activities.
• Manage reservations for dining, events, and facilities, ensuring accuracy and up-to-date records.
• Maintain detailed records of member interactions, statuses, and guest visits.
• Ensure concierge and service areas reflect high standards of luxury, comfort, and cleanliness.

Requirements

EA License No : 19C9611

EA Personnel Reg No : R1433735 Teng Wei Mun (Celest)

Tell employers what skills you have

Lifestyle

Microsoft Office

Concierge Services

Entertainment

Quality Assurance

Housekeeping

Interpersonal Skills

Property

Books

Compliance

Transportation

Wellbeing

Team Player

Customer Service

Safety Training

Hospitality