D12 Balestier, Serangoon, Toa Payoh, SG - Delivery Manager (IT Outsourcing)

Roles & Responsibilities

Key Responsibilities :

• Project Delivery : Oversee the full project lifecycle of ITO engagements (application development, maintenance, testing), ensuring they are delivered on-time, within scope and budget, and meet quality standards.
• Client & Stakeholder Management : Act as the primary client contact. Build trusted advisor relationships, manage expectations, ensure high client satisfaction (CSAT), and identify growth opportunities within existing accounts.
• Team & Resource Management : Lead, mentor, and motivate the project delivery team (local and / or offshore). Foster a collaborative and high-performance culture, and ensure effective resource allocation and utilization.
• Financial Management : Take full ownership of the project's Profit & Loss (P&L). Conduct precise gross margin analysis, control costs, and drive profitability improvements.
• Risk & Issue Management : Proactively identify, mitigate, and manage project risks and issues, ensuring seamless delivery.

Qualifications & Experience :

Tell employers what skills you have

Management Skills

Financial Management

Ability To Work Independently

Technology Management

Outsourcing

Application Support

Budgeting

Resource Management

Diplomacy

Project Delivery

Delivery Management

Presentation Abilities