Junior IT Support - Islandwide, SG

Roles & Responsibilities

Job Description & Requirements

Min 6 months exp in IT support is required.

Job Description for IT Support Engineer

Primary Purpose

This position provides the IT support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Performed IT Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging / re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Tell employers what skills you have

Microsoft PowerPoint

Troubleshooting

Microsoft Excel

Customer Experience

Customer Support

Interpersonal Skills

Financials

Supply Chain

TI

Warranty

Customer Satisfaction

Statistics

Microsoft Word

Customer Service

Human Capital

Technical Support