Service Coordinator

Roles & Responsibilities

Job Responsibilities :

• Responsible for processing of customer enquiries through emails and phone calls and liaise with customers on their sales enquiries
• Provide information and reply to inquiries for accounts, products and services to the customers and build good rapport with customers.
• Work closely with customers to generate sales from enquiries
• Liaise with customers on fulfillment discrepancies
• Able to handle and resolve customer complaints concerning billing and services rendered
• Reply to questions of the customers related to the services or products purchased
• Ensure effective customer service by coordinating service requirements of the customer with service and spare parts departments
• Plan and allocate service engineer for job and ensure accurate service records in timely manner.
• Process purchase orders from customers

Job Requirements :

Michael Goh

R25140366

Tell employers what skills you have

Field Service

Microsoft Office

Microsoft Excel

Interpersonal Skills

ERP

Invoicing

Administration

Good Communication Skills

Team Player

Microsoft Word

Customer Service

Scheduling

Shipping

Customer Service Experience

Technical Support