Outlet manager

Manage day-to-day operations of an

outlet to ensure efficient operations.

Coordinate the daily operations of the Front and Back of

the House when necessary.

Lead and manage a

team of employees.

Ensure the smooth progress

of promotional and marketing activities.

Supervise and ensure that all employees comply with

workplace safety, food hygiene guidelines and the company's

standard operating procedures (SOPs).

Provide

orientation program for new employees, as well as to implement

leadership and operational management training

programmes.

Able to resolve customer concerns

quickly and professionally.

Track food, supply

and equipment levels, forecast demand.

Overseeing food preparation, presentation, and

storage.

Conduct regular inspections to

maintain proper standards of hygiene and sanitation.

Estimate the manpower needs of each outlet and preparing

a weekly duty roster accordingly.

Establish

customer feedback forms and customer recovery

procedures.

Determine the staff's job

performance and overall contribution to the company with

performance appraisal.

Process payroll,

maintain all relevant records, and ensure compliance with all

regulations.

Report on the outlet's financial

performance, inventory and personnel on a weekly, monthly, and

annual basis.

Propose, follow up, and oversee

renovation works.

All other ad-hoc duties

assigned by

superior.

Knowledge

and Skill Requirements

Good communication skills and interpersonal

skills

Possess leadership / managerial

skills

Customer-oriented and problem

solver

Have operational experience in the

entertainment industry or related

fields.