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Service Crew

Service Crew

DIM SUM PTE. LTD.Islandwide, SG
30+ days ago
Job description

Roles & Responsibilities

Job Summary

The Service Crew is responsible for delivering excellent customer service, supporting smooth front-of-house operations, and ensuring guests have a pleasant dining experience.

Key Responsibilities

1. Customer Service

  • Greet guests warmly and provide attentive service.
  • Take accurate food and beverage orders.
  • Serve orders promptly and check guest satisfaction.

2. Operations Support

  • Keep the dining area clean, tidy, and properly set up.
  • Assist in restocking service stations and supplies.
  • Follow opening and closing procedures as assigned.
  • 3. Teamwork

  • Work closely with teammates to ensure smooth service flow.
  • Support colleagues during busy periods.
  • Communicate effectively with kitchen and service teams.
  • 4. Compliance & Safety

  • Follow hygiene, safety, and company standards at all times.
  • Use equipment and utensils properly and carefully.
  • Report any issues or guest concerns to the supervisor.
  • 职位概要

    服务员负责提供优质客户服务,协助前厅顺畅运营,确保顾客拥有愉快的用餐体验。工作内容包括点单、上菜、维护清洁,并与团队合作完成服务任务。

    主要职责

    1. 客户服务

  • 热情迎接顾客并提供周到的服务。
  • 准确记录食品和饮品订单。
  • 及时送餐并确认顾客满意度。
  • 2. 运营支持

  • 保持用餐区整洁、摆台到位。
  • 协助补充服务台物资。
  • 按照分配任务执行开店和关店程序。
  • 3. 团队合作

  • 与团队成员紧密合作,确保服务流畅。
  • 在繁忙时段支持同事。
  • 与厨房和前厅团队有效沟通。
  • 4. 合规与安全

  • 始终遵守卫生、安全和公司标准。
  • 正确、谨慎地使用设备和餐具。
  • 向主管报告任何问题或顾客反馈。
  • Tell employers what skills you have

    Team Collaboration

    Customer Service Oriented

    Food Safety

    Customer Experience

    Interpersonal Skills

    Sanitation

    Cashiering

    Communication Skills

    Customer Satisfaction

    Team Player

    Customer Service

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