Service Supervisor
ELEVEN COLLECTION PTE. LTD.D10 Ardmore, Bukit Timah, Holland Road, Tanglin, SG30+ days ago
Job descriptionEnsure that an impeccable customer experience for guests is maintained Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning Coordinate and ensure proper communication between Front of House and Back of House operations teams Organise, supervise and roster shifts To maintain a healthy work environment for all team members and assist to resolve any issues between team members Assist the Restaurant Manager in overseeing the beverage programme Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs Managing and maintaining the POS software systems Supervise execution of all delivery orders To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events To assist in building a database of regular clients and providing them with efficient and professional customer service At least 2 years of hospitality experience in leading and managing a team of restaurant professionals Positive mindset and approachable demeanour Natural people skills A desire to deliver an experience beyond guests’ expectations Excellent communication skills, both written and verbal Confidence with handling POS systems Great time management and problem-solving skills Ability to stay calm, organised, and efficient under pressure Has great initiative and team leadership skills
Roles & Responsibilities
We are a modern restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!
Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety / sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.
Salary : S$ 4,000 - $4,800 depending on work experience.
Benefits :
- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits
Responsibilities :
Requirements :
Tell employers what skills you have
Excellent Communication Skills
Weddings
Customer Experience
Housekeeping
Inventory
Service Recovery
Approachable
Project Management
Team Leadership
Pressure
Time Management
Corporate Events
Team Player
Customer Service
Hospitality
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Service Supervisor • D10 Ardmore, Bukit Timah, Holland Road, Tanglin, SG
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