D13 Macpherson, Braddell, SG - Sales Coordinator

Roles & Responsibilities

Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis

You will :

• Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Meet personal / customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

We’re looking for someone with :

What’s in it for you :

You should include these in your application :

Tell employers what skills you have

CRM

Customer Experience

Customer Support

Customer Care

Administration

Attention to Detail

Administrative Support

Team Player

Customer Service

Ability To Learn