Customer Service Officer (Bank Teller)

Roles & Responsibilities

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits / withdrawals / transfers, loan payments and account opening / closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

Tell employers what skills you have

Product Knowledge

Able To Multitask

Microsoft Office

Microsoft Excel

Interpersonal Skills

Retail Banking

Good Communication Skills

Freight

Deposits

Accountability

Communication Skills

Banking

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Customer Service Experience