Customer Service Coordinator

Job Opportunity : Team Support Executive

The ideal candidate will be responsible for overseeing and supervising the warehouse and service centre team.

• Supervise warehouse operations to ensure a safe working environment.
• Provide HR support, including leave applications, discipline, attendance, and Standard Operating Procedure (SOP) compliance.
• Maintain workplace safety and health standards by conducting regular audits.
• Ensure all work areas are clean, tidy, and environmentally friendly.
• Handle incoming faults or technical calls in a prompt and professional manner.
• Prepare quotations for customers after fault diagnosis and provide detailed explanations of repair costs.
• Liaise with forwarders on shipment issues, inventory management, and month-end stock takes to prevent discrepancies.
• Collaborate with other stakeholders in the operations team to achieve common goals.
• Perform general administrative tasks, including filing, data entry, and document management.
• Complete ad-hoc administrative tasks as assigned by senior management.

Requirements :

Applicants should have excellent communication skills and a strong attention to detail. We offer a competitive salary package and opportunities for career growth and development.