CUSTOMER SERVICE EXECUTIVE /SENIOR CUSTOMER SERVICE EXECUTIVE

Responsibilities

• Conduct administrative and operational tasks of the centre
• Liaise with customers and respond promptly to queries
• Assist with customer payments and maintain accurate files for auditing
• Relay information regarding student enrolment quotas, student assessments and withdrawing students to HQ
• Work towards company targets and to maximise retention
• Safeguarding of student welfare
• Ensure the centres are maintained to high standard of cleanliness
• Helping the team to keep classrooms well stocked with required materials and stationery
• Attend additional training as and when required
• Assist with ad hoc duties

Requirements

• “O” Level Certificate or higher
• Good command of English - both spoken and written
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
• Kind and nurturing approach when interacting with children
• Professional and courteous manner when communicating with parents/guardians
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work weekends and three weekdays