Funeral Operations Executive

Roles & Responsibilities

This position is to report to the Operations Manager to assist to oversees the logistical and practical aspects of funeral services, ensuring smooth and dignified arrangements. This role involves coordinating funeral services, liaising with families, and managing the necessary logistics, such as transportation, setup, and coordination with various stakeholders. The role may also involve transitioning into a sales-oriented position, assisting families with pre-planning and funeral packages.

Key Responsibilities :

1. Logistics & Coordination :

l Execute all aspects of on-ground logistics, including the setup and management of the wake, transportation arrangements for the deceased and family, and the seamless coordination of funeral ceremonies.

2. Family Liaison :

l Serve as the primary, empathetic point of contact for bereaved families. Provide guidance, support, and clear communication to lead them through the entire funeral process with care and understanding.

3. Regulatory Compliance :

l Secure all necessary permits and official documentation. Ensure full adherence to all regulations set forth by the National Environment Agency (NEA) and public health guidelines.

4. Asset Management :

l Maintain, manage, and prepare all funeral-related assets and inventory. Ensure all equipment and materials are in a state of readiness to guarantee smooth service delivery.

Technical Skills and Competencies

1. Logistical & Regulatory Proficiency : Expertly manage funeral logistics and secure all necessary NEA permits for full legal compliance.

2. Mortuary Practice & Safety : Apply technical knowledge of mortuary hygiene, safe handling, and equipment operation.

3. Cultural & Religious Protocol : Conduct accurate and respectful ceremonies for Singapore's diverse faiths and customs.

4. Administrative Systems Management : Utilize funeral-specific and office software for efficient case management and documentation.

✅ Requirements :

• Minimum O-Level or equivalent with class 3 driving licence
• Physically fit and able to handle manual tasks (e.g. carrying caskets, setting up tents)
• Able to work irregular hours, including weekends and nights
• Strong sense of responsibility, empathy, and professionalism
• Able to speak English, and other languages / dialects (e.g. Mandarin, Hokkien)
• On-the-job training will be provided

Personal Attributes :

Note : This is an Mid-career Programme for attachment for 6 months. Candidate will be offered to permanent role once completed attachment.

Tell employers what skills you have

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Regulatory Compliance

Public Health

Customer Care

Administration

Protocol

Transportation

Time Management

Team Player

Case Management

Legal Compliance

Service Delivery