Insurance Claim Executive

Job Description

Responsibilities :

• Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
• Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
• Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use / rental, etc.)
• Gather, analyse and present evidence / information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
• Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
• Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
• Submit Refund forms for claims due to customers and / or companies upon receiving insurers’ payment confirmation
• Provide timely updates and details of insurers’ claims payments to customers and / or companies. Ensure related reports are updated whenever there is a change in case status
• Ensure all claims document / information are organised and updated to ensure easy visibility / tracking and retrievable :
• Sort and place physical files / documents based on category and status of each claim at designated area
• Update related reports / records for on-time tracking of status.
• Submit closed cases to CSCs for secured storage. Assist in such filing where required
• Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
• Actively initiate / participate to improve such processes when required
• Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management

Requirements :

Requirements

Insurance Claim Executive