Director Of Spa and Wellness

Overview

Director of Spa & Wellness

Mandarin Oriental, Singapore is looking for a Director of Spa & Wellness to join our Spa & Wellness team.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore within the Spa & Wellness Department, the Director of Spa & Wellness is responsible for providing leadership, support, direction, management, and supervision of the daily operations of Spa, Fitness, Pool, and all other health and wellness-related activities of Mandarin Oriental, Singapore. The Director of Spa & Wellness reports to the Hotel Manager.

Responsibilities

• Maintain the highest standards of treatment, service, satisfaction, and attention to details in accordance to established MOHG policies and standard operating procedures.
• Recruit, on-board, train, develop, and motivate all colleagues to the required skills and service levels.
• Establish the annual budget for the Spa and Wellness department and develop marketing strategies to achieve financial targets established.
• Review schedules of therapists regularly and monitor treatment rooms utilization to maximize yield and operate at peak efficiency and productivity.
• Design and set achievable goals and incentive programme (treatment and retail) for spa colleagues.
• Regularly conduct market research and studies to understand market trends.
• Responsible for inventory purchase and control for products, equipment, and supplies.
• Conduct daily walkthroughs and ensure maintenance and housekeeping of all facilities and areas.

Qualifications

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