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Service Coordinator (Marine)
Focal Search Pte LtdSingapore, Singapore30+ days ago
Job type
- Quick Apply
Job descriptionCreate a new service project job number via ERP. Evaluate the customer's request and provide guidance on the best course of action based on the warranty or maintenance contract. Work along with the supervisor or field service engineers to ascertain how many staff, parts and equipment are required for service visits. Provide Service Engineers with job orders and vessel schedules that include comprehensive work instructions for the assignments, and process all information in the appropriate systems. Discuss the work schedule in a debriefing with the service engineer or engineers. Keep clients updated on the status of service requests and manage all correspondence pertaining to them. Make sure all work is properly documented, and handle invoice payment as soon as possible. To maximise the order book, you use a proactive approach to customers. Help the manager create quotes for client questions and handle all customer enquiries in a timely and professional manner. (For instance, following up with service reports and other papers). Assist service managers with project management so they may attend client meetings and manage service initiatives. For potential sales prospects, collaborate with the sales department. Assure adherence to environmental, health, and safety regulations. Additional tasks and obligations as delegated by the department.
Qualifications :
- Electrical, electronics, automation, and instrumentation engineering bachelor's degree or diploma.
- Two to three years of experience in service coordination positions is required.
- Outstanding academic performance and technical expertise in the maritime domain.
- Outstanding communication abilities.
- Advantages include ERP (SAP), Microsoft Office (Word, Excel, and PowerPoint), and computer ability.
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Service Coordinator • Singapore, Singapore
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