Customer Service Officer / Executive (Property Management)

Roles & Responsibilities

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities :

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements :

Interested candidates, please submit your application with resume including the following information :

Tell employers what skills you have

Front Office

Customer Service Oriented

Microsoft Office

Concierge Services

Property Management

Quality Assurance

Interpersonal Skills

Building Services

Administration

Data Entry

Communication Skills

Administrative Support

front line customer service

Team Player

Customer Service

Customer Service Excellence

Customer Orientation

Facilities Management

Hospitality

Customer Service Experience