MANAGER - D14 Geylang, Eunos, SG

Roles & Responsibilities

Responsible for the implementation of policies, operating procedures, and upholding rules and regulations for all Spa staffs to include commissioned therapists, hourly staff, and leadership members

Conduct payroll, employee schedules, Spa & Salon product and retail orders and maintain time keeping forms for all spa and salon

Oversee talent development of staff and leadership members, including interviewing, training, performance evaluations, coaching and disciplinary action

Ensure efficient daily operations of Spa center safety, staff engagement, and alignment with operational procedures, and performance standards

Manage and monitor operational budget and Profit & Loss review ensuring favorable outcomes through efficient, cost-effective daily operation; including labor management, supervision of all aspects of services and inventory control

Identify and proactively resolve Spa operational areas of opportunity, inefficiencies or concerns

Maintain employee files, and ensure licenses and certifications are current

Keep the Director informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions

Maintain all departmental assets including equipment repairs and maintenance and ensures all departmental areas are maintained, clean, and organized

Resolves all problematic occurrences including guest complaints, emergency situations, employee concerns, and payment discrepancies

Ensure timely and professional resolution of any guest related challenges and / or concerns, and maintain efficient staffing and supply levels needed to provide superior service and maximize all revenue opportunities

Perform other job-related duties as requested

Is knowledgeable in Spa services and has a passion for wellness, and selfcare

Has a flexible schedule and ability to work various shifts possibly including weekends and holidays

Tell employers what skills you have

Coaching

Management Skills

Leadership

Microsoft Office

Microsoft Excel

Talent Development

Interpersonal Skills

Spa

Payroll

Inventory Control

Strategy

Compliance

Project Management

Communication Skills

Team Player

Business Development