Operations Executive (Up to $3000) #NKA - Islandwide, SG

Roles & Responsibilities

Location : Labrador Park

Duration : 1 year contract

Salary : Up to $3000 basic + up to $150 incentives monthly

Job Responsibilities :

• Primary escalation point for client on account service delivery issues
• Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing
• Establish SOPs and drive processes compliance
• Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.
• Responsible for timely, accurate data reporting and client billing for both internal and external parties
• Initiate and drive incident closure with preventive and reactive actions to recover client confidence
• Handle, lead and drive changes below major requests for assigned accounts
• Lead and drive initiatives to improve productivity and efficiency on dept level
• Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, organization sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
• Ensure all organization policies, including Business Management System and Security policies and procedures are adhered.
• Ensure Work Health and Safety policies and procedures are adhered.
• Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.

Job Requirements :

Jessie Hoe Huey Miin

CEI Reg. No. : R1103861

EA : 99C4599

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Critical Thinking

Business Process Outsourcing

Compliance

Time Management

Administrative Support

Team Player

Delivery Management

Service Delivery