Roles & Responsibilities
Key Responsibilities :
1. Operational Management :
- Contribute to daily operations, ensuring efficiency and productivity.
- Implement and monitor operational processes and procedures.
- Identify areas for improvement and implement changes.
2. Staff Management :
Assist and Support staff, providing guidance and feedback (Will be working with MHC Call Centre)Foster a positive and productive work environment.3. Quality and Compliance :
Ensure compliance with regulatory requirements and industry standards.Implement and monitor quality control measures. (Needs to handle customer service / feedback from call centre)Conduct regular audits and inspections4. Patient Experience :
Focus on delivering exceptional patient care and experience.Implement patient feedback mechanisms and respond to concerns.Collaborate with teams to improve patient satisfaction.5. Data Analysis and Reporting :
Collect and analyze data to inform operational decisions.Prepare and present reports on operational performance. (Clinic Audit)Identify trends and opportunities for improvement.6. Communication and Collaboration :
Facilitate effective communication among staff, patients, and stakeholders. (AIC / Clinic staff members)Collaborate with other departments and teams to achieve operational goals.Collaborate with external partners and vendors to achieve organizational objectives7. Problem-Solving and Decision-Making :
Identify and resolve operational issues promptly.Make informed decisions to drive operational efficiency.Develop and implement solutions to improve processes.Skills and Qualifications :
Relevant degree or diploma or minimum 1-2 years relavant work experienceStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentStrong attention to detail and organizational skillsTell employers what skills you have
Microsoft Office
Microsoft Excel
Quality Control
Advertising
Data Analysis
Strong Attention To Detail
Analytical Skills
Interpersonal Skills
Administration
Compliance
Sales Operations
Digital Marketing
Pressure
Audits
Regulatory Requirements
Customer Service
Staff Management
Audit
Able To Work Independently
Ability to Prioritize