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Service Coordinator (0014 Jan 2024)
Royal Ocean MarineSingapore, South West, SG30+ days ago
Job type
- Quick Apply
Job descriptionSupport overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance. Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency. Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities. Interact with other functions to setup and optimize the cross functional operational processes. Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs. Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency. Attend to customer queries, complaints / feedback pertaining to services, if required Act as a liaison between off-site supervisors / technicians and other departments. Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.
Requirements
- Diploma in Business or Engineering
- Relate experience in Services within the industrial equipment industry
- Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
- Self-motivated and seeking high standards
- Resourcefulness and implementation of action skills.
- Excellent customer relationship management skills.
- Open-minded person with the ability to work within an international team and cross-cultural environment
Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position
Benefits
Chan Chee Meng
EA 07C3069
R1110620
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Service Coordinator • Singapore, South West, SG
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