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Customer Service Coordinator (Freight Forwarding) / Bukit Batok - Islandwide, SG

SWIFT SEARCH GLOBAL PTE. LTD.Islandwide, SG

9 days ago

Job description

Roles & Responsibilities

5 Days work week
9am-6pm

Key Responsibilities :

Handle customer bookings promptly, ensuring accuracy and completeness.

Create export job references and maintain proper documentation.

Coordinate with shippers to confirm special shipment requirements before accepting bookings.

Keep Sales Personnel updated on booking status.

Liaise directly with shipping lines or consolidators (FCL and LCL) to secure space.

Confirm booking details and advise shippers accordingly.

Arrange trucking and cargo collection services if required by customers.

Communicate any vessel delays, changes, or disruptions to shippers promptly.

Ensure cargo is sent in good condition and report damages to customers immediately.

Verify vendor invoices and close job files accurately.

Support ad-hoc duties assigned by the supervisor.

Requirements :

At least 1–2 years of relevant experience in freight forwarding, logistics, or shipping operations.

Good communication and coordination skills with strong attention to detail.

Proficient in Microsoft Office and able to handle multiple tasks efficiently.

A team player with a positive attitude and customer-focused mindset.

email - lucas.chang@swiftsearchglobal.com

EA License No : 18C9495

EA Personnel Name : Lucas Chang

EA Personnel No : R1874043

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Strong Attention To Detail

ERP

Invoicing

Administration

Freight Forwarding

Freight Transportation

Freight Insurance Administration

Customerfocused

Freight Handling

Freight

Trucking

Administrative Support

Customer Satisfaction

Microsoft Word

Customer Service

Pricing

Shipping

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Customer Service Coordinator • Islandwide, SG

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