Customer Service Coordinator

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at Crown Equipment Corporation | Singapore | Material Handling.

Role Summary

As a Customer Service Coordinator at Crown Equipment Pte Ltd, you will play a vital role in fostering excellent relationships with our customers and ensuring their needs are met promptly and efficiently. You will be responsible for coordinating customer service operations, managing inquiries, process orders, and resolving any issues that arise. Your attention to detail, problem-solving abilities, and customer-focused approach will help us uphold our reputation for exceptional service.

This position requires strong communication and organizational skills, as well as the ability to work collaboratively with various departments to enhance the overall customer experience. You will be empowered to contribute to process improvements and drive initiatives that elevate service standards across the board. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer satisfaction, we want to hear from you!

Key Responsibilities

Service Administration

• Provide prompt response to customers’ and service calls, including enquiries and log-in of breakdown calls.
• Allocate service jobs to respective Technicians (open / close jobs, arrangement of spare parts to field technician and issue stationary).
• Provide update of information in AS400 on unavailable Technicians (sick leave or annual leave) to the Service team.
• Provide prompt response to ISMS messages
• Liaise with suppliers for battery job arrangements
• Arrange and make appointments with retail customers, FPM customers and Rentals customers for PMP Services
• Liaise with customers for entry clearances
• Assist to update personal information of Service Technicians.
• Update van allocation in AS400 and hour meters.
• Arrange Technicians to attend customers’ safety courses per customers’ requirements.

Month-end Tasks

Reports / Contracts

System Maintenance, Job Cards and Ad hoc tasks

Requirements

This role will be based in our Singapore Branch office at 15 Tuas Avenue 8.

Benefits