Service Coordinator ( After Sales Service )

Job Description

This position plays a pivotal role in ensuring seamless operations and customer satisfaction.

Job Description :

• Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
• Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
• Maintain and update service requests in SAP for streamlined tracking and resolution.
• Monitor job progress, provide regular updates, and ensure timely feedback to customers.
• Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
• Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
• Collaborate with suppliers to arrange and complete service jobs efficiently.
• Build strong customer relationships by delivering outstanding service and support.

Requirement :

Mon to Fri 8.15am - 6pm

Requirements

Service Coordinator (After Sales Service)