Assistant Retail Manager - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

What will you do?

Reporting to the Market Director, the Assistant Retail Manager will play a key role in driving the implementation and execution of end-to-end customer experience, be it via the Beauty Advisors or beauty tech. To implement commercial strategy and align commercial priorities within the assigned brand. Monitor customer experience and ensure high level of service excellence across all brands through measurable tools.

You are expected to manage the following :

• Drive Sustainable Financial Results :

 Drive to improve turnover, profitability, client experience as well as financial optimization.

 Advises L’Oréal Luxe Division Singapore Lead & Brand Manager on distribution strategy and maintain strategic retailer relationship.

 Works closely with Marketing, Trade Marketing, PR, digital, to define the best 360º strategy for each channel.

 Negotiates in collaboration with Key Account Manager with retailer to maximize business opportunities.

 Ensure an efficient retail organization model - Manage and Monitor Beauty Advisor Productivity.

 Being a strong, value-driven leader that inspires, develops, and challenges the team to achieve excellent results.

 Oversee retail Beauty Advisor population on recruiting, on-boarding, and retention plans.

 Coach, motivate and develop counter / store managers. Take corrective measures to strengthen their performances.

 Supervise and support Beauty Advisor training and development.

 Oversees retail population maximizing empowerment and enablement.

 Define and implement omnichannel compensation and rewards schemes in line with brand(s)’ strategy.

 Lead, motivate, develop, and coach Regional Business Managers / Area Managers.

 Empower and enable the retail field team to achieve peak performance.

 Monitor and manage Beauty Advisor and store manager turnover rates.

Who are we looking for?

Tell employers what skills you have

Ability to Multitask

Lifestyle

Customer Experience

Interpersonal Skills

Recruiting

Customer Relationships

Store Management

Channel

Inventory Management

Team Leadership

Service Excellence

Trade Marketing

Performance Management

Turnover