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Service Team Leader - Call Centre (West / Office hours) (ID : 686495)

Service Team Leader - Call Centre (West / Office hours) (ID : 686495)

PERSOL SINGAPORE PTE. LTD.Islandwide, SG
2 days ago
Job description

Roles & Responsibilities

Our esteemed client is looking for Service Team Leader - Group Call Centre

  • Competitive Compensation
  • Structured & Stable Environment
  • Opportunities for Career Growth

Job Responsibilities :

  • Monitor performance real-time and manage resources / deploy manpower
  • Prepare statistics and reports
  • Share and broadcast updates to the team
  • Execute new workflows, improvement initiatives and changes
  • Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
  • Conduct periodical training for CSAs if required
  • Handle feedbacks from internal and external parties by conducting investigation and service recovery
  • Requirement :

  • Diploma in any discipline
  • At least 2 - 3 years of experience in the healthcare industry, contact centre environment and / or service related industry
  • 2 years of experience in leading a team of staff
  • Customer centric and service oriented
  • Competent in using computer software and applications
  • Able to multi-task and work under a stressful environment
  • Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

    EA License No. : 01C4394 (PERSOL Singapore PTE LTD)

    By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https : / / www.persolsingapore.com / policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

    Tell employers what skills you have

    Coaching

    Healthcare Industry

    Leadership

    Able To Multitask

    Investigation

    Service Recovery

    Compliance

    Audits

    Train New Employees

    Customer Satisfaction

    Statistics

    Team Leader

    Customer Service

    Ability To Learn

    Customer Service Experience

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    Team Leader • Islandwide, SG

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