customer success manager

Roles & Responsibilities

Join Captain’s Eye – Shaping the Future of Maritime Safety with AI

Captain’s Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management – making the seas safer and operations smarter.

Role Overview : Customer Success Manager

We’re looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.

What You’ll Do

• Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
• Be the trusted advisor and primary contact for key stakeholders post-onboarding
• Spot and execute on upsell and cross-sell opportunities aligned with customer goals
• Partner with Sales and Product to craft tailored solutions that drive success
• Track account health using data insights, addressing risks before they escalate
• Lead QBRs, product trainings, and success planning workshops to maximize customer value
• Keep everything organized with accurate CRM and success documentation

What We’re Looking For

Tell employers what skills you have

CRM

Account Management

Sales

Customer Experience

Ability To Work Independently

Customer Relationships

Customer Success

Risk Management

Strategy

CCTV

B2B

Surveillance

Customer Value

Advocate

SaaS

Customer Satisfaction

Shipping

Customer Relations