Customer Service Agent, Call Centre - Shift (12 month contract)

Roles & Responsibilities

Responsibilities

• Attend to enquiries and requests from phone calls / emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Skills / Requirement

Able to work in Shifts , weekend and PH support

We regret to inform that only shortlisted candidates will be notified.

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Tell employers what skills you have

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Customer Service