Sales Operations Executive

Roles & Responsibilities

Job :

The Sales Operations Executive is responsible for attending to customer enquiries, preparing quotations and ensuring customer orders are fulfilled.

Responsibilities :

Attend to customer queries.

Prepare quotations from customer enquiries (phone calls, faxes and e-mails).

Respond and source for stock for customers.

File quotations.

Assist in creating new customer accounts.

Receive customer purchase order, match with quotation and convert to sales order.

Process export of goods to customer overseas.

Print Medical Chest certificates and process.

Liaise with Maritime Port Authority of Singapore for certificate endorsement.

Print special product labels required by customers.

Print signed order for Controlled Drugs and follow through to collect back signed order from customer.

Liaise with relevant departments to arrange for collection of expired goods from customers and prepare disposal certificates.

Respond to customer enquiries on requirements and logistical arrangements.

Handle customer feedback and complaints on products and delivery.

Requirements

Diploma or higher qualification in related field.

Qualification in Pharmaceutical Science and / or prior experience with pharmaceutical products / medical devices would be a strong advantage

Computer literate.

Good customer service skills.

Good organizational skills.

Able to work 5.5 working days with alternate Saturdays off

Responsible, committed and a team player.

Tell employers what skills you have

Customer Service Skills

Sales

Microsoft Office

Aftersales

Labels

Interpersonal Skills

Purchasing

Administration

Sales Operations

Team Player

Sourcing