Senior IT Helpdesk Engineer

Roles & Responsibilities

SENIOR IT HELPDESK ENGINEER | CONSUMER TECHNOLOGY

Our Client, a highly accomplished Consumer Technology MNC, is one of the early trend setters of internet commerce where it is a leader in transiting businesses from offline to online in high-growth, high-population markets. It is digitally plugged in where businesses have trailed, and in the process created jobs and communities that impact livelihoods as much as modern day social interaction. This success translated to thousands of employees internationally, including a significant presence in various countries where it has deep business interests and partnerships.

This role involves delivering day-to-day technical support to internal users, ensuring the smooth operation of IT devices, systems, and applications. Responsibilities include troubleshooting and resolving system or application issues, maintaining accurate support documentation, and optimizing helpdesk operations through process improvements, automation, and efficiency initiatives. Familiarity with a hybrid model of on-premises and cloud setup will be crucial.

The position also covers IT asset management, inventory tracking, vendor coordination with close collaboration with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives. The individual will also mentor junior team members, encourage knowledge sharing, and contribute to the team’s overall technical growth and capabilities.

The ideal candidate should hold a Diploma in Computer Science, Information Technology or related field with 5 years of experience, ideally having supported senior executives. The role requires expertise in IT systems, including Windows, macOS, iOS, Android, TCP / IP, LAN technologies, server administration (Windows / Linux), and configuration of Cisco devices, as well as experience with ITSM platforms such as ServiceNow or JIRA Service Desk.

Pan & Company Pte Ltd | Licence 18S9074 | R1656589

Tell employers what skills you have

MacOS

Mac

iOS

Troubleshooting

Technical Assistance

Trend

Hardware

Ticketing

Active Directory

Administration

Information Technology

Vendor Coordination

JIRA

Service Desk

Networking

Windows

Mobile Devices

ServiceNow

IT Asset Management

Technical Support