Field Service Engineer [ Diesel Generators | After-Sales Support | Installation & Commissioning | Mechanical / Electrical ]

Roles & Responsibilities

[Job ID : 1108792]

Responsibilities :

• Investigate and handle all customer complaints and product failures.
• Provide after-sales technical support and on-site service to distributors and end customers.
• Review and assist in processing warranty claims from distributors.
• Standby support and 24 / 7 emergency call for customer support.
• Provide installation, commissioning, and on-site training according to the project scope.
• Troubleshoot and service a wide range of diesel generator sets (small to large capacity) to ensure operational reliability.
• Maintain and organize technical and training documentation.
• Provide specific training to distributors and dealers on service and troubleshooting skills to ensure optimum service levels.
• Maintain close working relationships with key customers to ensure issues are resolved promptly.
• Provide technical assistance on factory testing of special projects.
• Investigate root causes of failures and recommend solutions.
• Handle warranty issues from a technical perspective.
• Perform any other service, training, or ad hoc duties as assigned.

Requirements :

To apply, kindly send your updated resume to cv_edmund@goodjobcreations.com.sg

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EA Licence No. : 07C5771

EA Personnel Reg. No. : R24122504

EA Personnel Name : Edmund Ting Chao Siong

#SCR-edmund-ting

Tell employers what skills you have

Field Service

Factory

Troubleshooting

Technical Assistance

Aftersales

Customer Support

Reliability

Warranty

Electrical Engineering

Commissioning

Technical Support