Customer Service Officer (Call Centre) - Mandarin Speaker

Roles & Responsibilities

Customer Service Officer (Call Centre) - 6 Months Contract - Singapore

We’re looking for a dedicated Customer Service Officer (Mandarin Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities :

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

This is a 6 months contract to start, renewable and convertible to permanent.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Handle calls

call centre

Customer Experience

Call Centers

Interpersonal Skills

Administration

Service Level

Data Entry

Good Communication Skills

Freight

Communication Skills

Team Player

Microsoft Word

Customer Service

Case Management

Shipping

Customer Service Experience

Call Center